Terms of Service

Last Updated: 30/05/2025

1. Introduction

Welcome to Quinly, an AI-powered chatbot designed to provide an initial point of support for children and young people in distress. Quinly is owned and operated by Quinly Ltd (“we,” “us,” “our”). These Terms of Service (“Terms”) govern your use of Quinly, whether accessed through our website or embedded on third-party platforms, such as school and organisational websites.

By using Quinly, you agree to these Terms. If you do not agree, you should not use the service. If you are a school or organisation integrating Quinly on your website, you are responsible for ensuring that all users, particularly children, understand the nature of the chatbot and that appropriate safeguarding measures are in place.

2. Acknowledgment of Terms

Schools, organisations, and other entities purchasing or integrating Quinly must explicitly acknowledge that they have read, understood, and agreed to these Terms before completing the purchase or integration process.

During the purchase process, a mandatory checkbox requiring agreement to these Terms must be selected before proceeding with payment or activation of the service.

A copy of these Terms will be emailed to the registered contact upon confirmation of purchase or integration.

3. Purpose of Quinly

Quinly is not a replacement for professional mental health services or emergency support. The chatbot provides empathetic responses and guidance to external, trusted resources (e.g., Childline, Samaritans, SHOUT, Papyrus, NSPCC …) but does not diagnose, treat, or provide professional therapy.

4. Eligibility & Use Restrictions

Quinly is designed for use by children and young people. However, schools, organisations, and website administrators are responsible for ensuring appropriate supervision and compliance with child protection laws where applicable.

Users must not use Quinly for harmful, illegal, or malicious purposes.

Schools and organisations integrating Quinly must inform users that the chatbot is not a substitute for human support.

If a child accesses Quinly privately, such as from home, it is the responsibility of their parent or guardian to ensure appropriate support and supervision. Quinly assumes no responsibility for monitoring private use and does not provide individualised tracking.

5.1 Data Collection & Anonymity

Quinly does not collect or store personally identifiable information (PII).
All user interactions are anonymous and only processed in real-time.
No conversation history is retained by Quinly, and no user data is stored beyond the session.
We collect non-identifiable usage data, including sentiment analysis, time of use, and the number of users accessing the chatbot.
Premium (Gold) clients will have access to a dashboard displaying aggregated insights on chatbot usage to help monitor engagement and effectiveness.
Schools and organisations who subscribe to the Gold service can monitor general trends through anonymised data but cannot track or supervise individual users.
Users may opt out of anonymised data collection where legally required under GDPR.

5.2 Integration with OpenAI

Quinly operates using OpenAI’s language model (ChatGPT). Any data processed is anonymised and is not used by OpenAI to train future models.
By using Quinly, users acknowledge that anonymised data may be temporarily processed by OpenAI to generate responses.

5.3 Hosting & Security

Quinly is hosted on Heroku, a secure AWS cloud-based platform.
Industry-standard encryption and security measures are in place to protect user interactions.
Schools and organisations using Quinly must implement their own additional safeguarding policies for user data protection.

Quinly complies with the UK GDPR (General Data Protection Regulation) and other relevant data protection laws. Since Quinly Ltd does not collect PII:
- No personal data is stored, accessed, or shared.
- Users have the right to opt out of anonymised analytics where legally applicable.
- Schools and organisations using Quinly must ensure their own compliance with GDPR when integrating the chatbot.

6. Responsibilities of Schools & Other Organisations

Schools, clubs, and organisations embedding Quinly on their website agree to:

Clearly disclose that Quinly is an AI chatbot providing general support, not professional counselling.
Ensure that appropriate safeguarding policies are in place for young users when Quinly is accessed within their premises.
Take responsibility for ensuring that Quinly’s use complies with local regulations, safeguarding policies, and parental consent requirements where necessary.
Monitor how Quinly is used through the provided analytics dashboard, which includes anonymised usage trends and sentiment data (only available with Gold subscription).
Understand that supervision is only possible within school or organisational environments, and that children using Quinly privately (e.g., at home) fall under parental or guardian responsibility, not Quinly Ltd.
Provide alternative support options to users in need of professional help.

7. Limitations & Liability

Quinly provides general guidance only and does not offer medical, psychological, or crisis intervention services.
We do not accept liability for misuse of Quinly by users or for failure of third-party organisations to provide safeguarding or appropriate supervision.
Quinly assumes no liability for private, unsupervised use of the chatbot by minors.
We make no warranties regarding Quinly’s availability, accuracy, or suitability for specific cases.
In the event of technical failures or service disruptions, we will make reasonable efforts to restore service but are not liable for any resulting harm or inconvenience.

8. Modifications to the Service & Terms

We may update, modify, or discontinue Quinly at any time without prior notice.
We may revise these Terms periodically, and continued use of Quinly constitutes acceptance of any updates.
Schools, colleges and other organisations will be notified of significant changes via email where applicable.

9. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of England and Wales.

Any disputes arising from the use of Quinly will be resolved through binding arbitration in the United Kingdom, unless an alternative resolution method is agreed upon by both parties.

10. Contact Information

If you have any questions about these Terms or need support, you can contact us at:

📧 Email: hello@quinly.ai

By using Quinly, you acknowledge that you have read and agreed to these Terms of Service. If you are a school or organisation integrating Quinly, you agree to uphold safeguarding responsibilities and legal compliance in accordance with local regulations.