Privacy Policy
Last Updated: 18/06/2025
This privacy notice tells you what to expect us to do with your personal information.
We do not use cookies on this site, so there is no Cookie Policy.
Contact details
Post
Quinly Ltd, 21 High Street, Laughton, SHEFFIELD , S25 1YF, GB
Email
hello@quinly.ai
What information we collect, use, and why
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Addresses
- Payment details
- Purchase or service history
- Financial transaction information
- Correspondence
We collect or use the following information for information updates or marketing purposes:
- Names and contact details
- Records of consent, where appropriate
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
- Your right to erasure - You have the right to ask us to delete your personal information.
- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
- Your right to object to processing - You have the right to object to the processing of your personal data.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
Our legitimate interests are:
- In order to respond to queries we collect contact details
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
- Directly from you
- Market research organisations
How long we keep information
Retention Policy
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, regulatory, tax, accounting, or reporting requirements. Where no specific legal requirement applies, we determine the appropriate retention period based on the nature of the data, the purposes of processing, and the potential risk of harm from unauthorised use or disclosure.
Below is an overview of the types of personal data we may collect, what we use it for, and how long we retain it:
| Type of Record / Information | Purpose of Processing | Retention Period |
|---|---|---|
| User contact details (e.g., name, email address submitted via contact forms) | Responding to enquiries or support requests | 12 months from last communication |
| Business correspondence (e.g., emails with clients or partners) | Contractual and legitimate business interests | Up to 6 years, in line with UK Limitation Act |
| Account or subscription details (if applicable) | Managing user relationships | Retained for the duration of the account + 12 months |
| Transaction or payment data (if any, e.g., for services/products) | Financial record-keeping and legal compliance | 6 years from the end of the financial year |
| Job application data (CVs, cover letters, etc.) | Recruitment purposes | 12 months from receipt, unless consent for longer retention is given |
We regularly review our data retention practices and securely delete or anonymise data that is no longer needed.
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: www.ico.org.uk/make-a-complaint